Tenant FAQs

You have to be at least 18 years old. If you are over 18, click here to use our online portal for starting the application.

You’ll need to set an appointment to view the property. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf.

It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.

Call the number on the listing directly to schedule a time to view the property.

Yes, you have to sign a lease. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

Security deposit equals one month’s rent. You need to pay the full amount before moving in.

Your rent is due on the first day of every month. We offer a variety of payment options.

• Pay online. Click here to access the system. Use Tenant Login to view your account balance as well.
• Use PayNearMe to pay at Retail Cash Payments.
• Bank automation.

Please note that cash payments aren't accepted due to security reasons.

Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.

Immediately contact your Property Manager. Failing to contact could lead to an eviction.

Yes, but every roommate needs to get approval. You can do this using a rental application form. Every person must fill out a rental application, pay the application fee, and wait for screening results to be approved. Skipping any of these steps violates the lease and could lead to termination.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.

The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call your Property Manager first. We will process every request separately depending on the lease terms.

No, you cannot change the locks without talking to your property manager first. Your property manager can coordinate changing locks depending on the situation. Doing so without approval would violate the lease agreement.

If there's a need to enter the property, we'll serve you a 24 hour notice beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.

Yes, we require all tenants to have renters insurance.